Professional Services - Solutions Consultant, Tokyo

Who We Are Notion is the collaborative AI workspace where teams and agents think together . We're building one place where your knowledge, projects, meetings, and AI tools live side by side, so work is faster, clearer, and less fragmented. Millions of individuals, small teams, and large companies run their work on Notion.

Notinos (our employees) are customer zero in bringing this future of work to life. We care about craft, building things that last, and the belief that great work is still fundamentally human. Our goal isn’t to ship the next feature. Each and every team of Notinos is working to set the standard for how humans work together in the AI era. From building a business’s system of record to making and managing AI agents to automating away the busy work, we care deeply about giving our customers more time for their life’s work.

About The Role Notion is hiring a Professional Services Solutions Consultant in Tokyo, Japan. The Professional Services team helps customers unlock the full value of Notion. We partner with organizations to redesign how work gets done, streamlining processes, scaling adoption, and embedding Notion AI and Agents as force multipliers. Working closely with customers, cross-functional teams, and strategic partners, we turn business challenges into tailored Notion solutions that drive productivity, accelerate outcomes, and create lasting impact.

This role will be a part of the growing global professional services team and will be responsible for both pre-sales (e.g. scoping & selling PS engagements), post-sales (e.g. engagement delivery) and onboarding/working with our delivery partners in region. As Notion continues to grow, we need to provide customers with the right resources to ensure they are successful in adopting our technology across all stages of their journey — onboarding, implementation, expansion, and optimization. The professional services team will play a key role in making this happen.

As the Professional Services Consultant, you will be part of the GTM organization and report to the Professional Services Lead for Japan. You will work closely with other leaders on Notion’s GTM team in APACx, as well as cross-functional organizations on building our professional services team and strategy. This is across all phases of the customer life cycle for professional services, from scoping & delivering engagements through operational processes (e.g.: KPIs, reporting).

Our ideal candidate is a builder. Ideally they have worked in net-new functions and built client-services capabilities with minimal support, are experienced with partner ecosystems, and comfortable scoping & delivering engagements while we build the services capability. A bonus is if the candidate has experience using Notion.

What You'll Achieve Design and implement tailored customer workspaces, optimizing workflows, permissions, security, and best practices

Develop and execute change management strategies to drive seamless adoption across organizations

Lead end-to-end professional services engagements, from scoping and discovery through execution and delivery

Manage project execution, maintaining comprehensive documentation, timelines, and key deliverables

Collaborate with cross-functional teams to drive customer success and contribute to product development

Travel when needed to customer and/or partner office locations

Skills You'll Need to Bring 4-6+ years of experience in technical consulting, implementation, or customer-facing roles, ideally with a mix of pre- and post-sale experience

Proven success in delivering customer implementations and ensuring long-term adoption

Experience with SaaS platforms, including technical concepts and integrations

Strong analytical mindset and problem-solving skills to design effective and scalable solutions

Strong project management skills, with the ability to manage multiple client engagements simultaneously

Expertise in change management and driving user adoption

Exceptional stakeholder management and ability to build strong relationships at all levels

Outstanding written and verbal communication, with the ability to simplify complex concepts

You are a builder who likes to create new processes and scale programs from their infancy

You operate with pace and tempo , focusing on shipping & iterating as you learn

You are a cross functional partner who works well with folks inside and outside GTM

Written and spoken Japanese fluency to communicate directly with external customers, partners, and internal teams

Nice to Haves Experience using Notion

Experience in workspace design and information architecture

Familiarity with data migration tools and methodologies

Understanding of API integrations and enterprise software ecosystems to support connectivity and automation

Experience working with third-party integrations for IAM/SSO, DLP or SIEM

Coding experience that would enable you to write basic scripts using the Notion API

Knowledge of EPD/Marketing Teams needs or previous experience at a SaaS/Tech company

Previous experience in a fast-paced, high-growth technology environment

Business level English proficiency to communicate effectively with global stakeholders and peers

Experience working with Japanese enterprise customers or familiarity with Japan market dynamics and business practices

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A Note on AI You don’t need deep AI expertise for every role, but we do expect every Notino to be intellectually curious, drawn to tinkering and discovery, and excited to use AI as a real collaborator in their work. For some roles, AI fluency is a core requirement — when that’s the case, we'll say so explicitly in the qualifications. People who thrive here don’t treat AI as a novelty. They use it to think better, and make their work easier for others to build on.

Equal Opportunity & Accommodations We hire talented people from a wide range of backgrounds. If you’re excited about this role but don’t meet every bullet, we still encourage you to apply. Notion is an equal opportunity employer and does not discriminate on the basis of any legally protected characteristic. Consistent with applicable law, we will consider for employment qualified applicants with arrest and conviction records. Notion provides reasonable accommodations during the application process; if you need one, please let your recruiter know.

Notion is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Notion considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Notion is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please let your recruiter know.