Help Desk Specialist

On a regular basis you will: Serve as the primary Tier 1 point of contact for end-user IT support, managing ticket intake, triage, and resolution through the Foqal ticketing system Troubleshoot methodically — reproducing issues, consulting Guru documentation and prior tickets, and applying structured first-line diagnostics before escalating Resolve software support requests including application troubleshooting, access issues, and basic configuration, plus provide Zoom Phone setup, configuratio…