Manager, Workforce Management & Vendor Performance (Onsite)

SC Data Center, Inc., an affiliate of Colony Brands —one of the world’s largest and most successful direct marketing catalog and e-Commerce companies—is seeking a Manager, Workforce Management & Vendor Performance to lead workforce planning strategies and oversee outsourced contact center partner performance. This highly visible leadership role is responsible for ensuring the right workforce capacity is in place to support customer demand while driving operational efficiency, service-level achi…