Recreation Assistant (ITT)

Summary

Performs a variety of duties in support of the Morale, Welfare, and Recreation (MWR) Community Recreation program in the recreation information/resources, trips, tours, outings, and more. This position is specifically for the Information Tickets & Travel Center.

Duties

Provides customer service, information and support of Community Recreation programs and activities. Provides service to customers including but is not limited to checking patron eligibility to ensure authorized use of recreation facilities, resources and equipment, providing information about activities and program offerings and opening and closing facilities. Collects fees from customers associated with sales of tours, trips, and various other Community Recreation programs using Point of Sales (POS) and computer programs. Accountable for the accuracy of daily sales transactions and completes a Daily Activity Report (DAR) at the end of every shift. Assists in processing customer Internet registrations, initial logins and event registrations. Provides recreation experiences related to leisure skill sets in the form of day and weekend trips. Assists in day-to-day administration of multiple programs to which assigned. Tasks include submission of event after-action reports, patronage data collection and entering program data. Performs administrative duties, all of which are accomplished through a variety of means, including computer software programs which track resource inventories, patron usage/comments, and program standards metrics. Assists with training of Community Recreation staff. Actively supports the command statement on adherence to EEO principles and policies. Assists in the planning, coordinating, publicizing, marketing and execution of MWR programs and special events. Performs entertainment and promotion scheduling. Assists in updating of electronic and multi-media support tools, as needed. Seeks ways to promote MWR facilities and events through outreach opportunities on base. Develops working partnerships with both on base and off base organizations (park districts, forest preserve, clubs, special interest groups, etc.) to support and benefit MWR programs. Performs community outreach to assist in the development of contacts. Assists in the creation of professional proposals, execution of agreements and follow-up. Researches and provides information and referral for a variety of recreational opportunities for individuals/families on and off the base. Adheres to NAVMED P-5010 sanitation requirements. Provides support for Community Recreation event set up and break down. Performs other duties as assigned as they pertain to the duties of this position.

Qualifications

Resumes must include information which demonstrates experience and knowledge, skills, and ability (KSAs) as they relate to this position. Applicants are encouraged to be clear and specific when describing their experience level and KSAs. A qualified candidate possess the following ; Must have 6 months of general experience and 6 months of specialized experience OR 2 years of education above high school Combination of experience related to customer service and or recreation activity-based functions. Ability to organize, plan, administer special events and entertainment activities. Must be able to work independently, make sound decisions and have the ability to communicate effectively, both orally and in writing. Knowledge of the goals, principles, techniques and procedures used in organizing, planning and conducting leisure time activities. Knowledge of the Navy MWR mission and the entire scope of Community Recreation activities and their suitability for individuals, groups, ages and interests. Knowledge of the functions, procedures, and operations of recreation activities. Must have strong customer service skills. Ability to maintain records, compile and organize data for reports, and perform research on recreation topics for dissemination to customers. Ability to follow oral and written instructions. Knowledge of computers, office procedures and print production.

Evaluations

Your application will be screened for the following minimum qualifications: 6 months of general experience and 6 months of specialized experience or 2 years above High School education Applicants who meet the minimum qualifications will be further evaluated for: Knowledge, Skills, and Abilities: In the same or substantially similar line of work which demonstrates possession of the following: Experience with personal computers and basic software (word processing, spreadsheets, emails/internet, etc. Experience in ordering supplies, material requests, marketing requests, and work requests Familiarity with basic concepts of recreational programs and activities.

Benefits

NAF Flexible (FLEX) employees are not eligible for benefits or leave accrual.

How to apply Applicants must apply online. Click the blue APPLY button at the top of this announcement to apply. To be considered for this vacancy you must apply and complete the online questionnaire and submit the documentation specified in the Required Documents section above. When building or uploading your resume, please note there is a two-page limit. The system will restrict any attempts to submit a longer document. The complete application package must be submitted by 11:59 PM (EST) on 10/20/2026 to receive consideration. To begin, click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application. To preview the Application Questionnaire, please click the following link: https://apply.usastaffing.gov/ViewQuestionnaire/13093235 It is your responsibility to ensure your application package (resume, supporting documents, and responses to the questionnaire) is complete, accurate, and submitted by the closing date. Additional information on how to complete the online application process and submit your online application may be found on the https://help.usastaffing.gov/Apply/index.php?title=Applicant To verify or check the status of your application, log into your USAJOBS account. Once logged in, the Welcome screen lists your applications, your application status and the date it was last updated. For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/status DON is an Equal Employment Opportunity Employer. All qualified candidates will receive consideration without regard to race, color, national origin, religion, sex, age, mental or physical disability, genetic information, reprisal, marital status, political affiliation, sexual orientation, or any other non-merit factor. The DON provides reasonable accommodations to applicants with disabilities. Applicants with disabilities who believe they may require reasonable accommodation(s) should email their request to MILL_HQ_NAF_HR.FCT@navy.mil to ensure proper consideration is given.

Other information Must reside within the local commuting area. Salary is dependent on experience and/or education. Some positions have special requirements. Selectee may be required to complete a one (1) year probationary period. Participation in Direct Deposit/Electronic Fund Transfer within the first 30 days of employment is required. We utilize E-Verify to confirm selectee's eligibility to work in the United States. Salary is dependent on experience and/or education. This announcement may be used to fill additional vacancies within 60 days of issuance of selection certificate. For positions requiring travel more than twice per year, selectee may be required to obtain and maintain in good standing a government-issued Travel Card for official government travel purposes. Executive Order 12564 requires a federal workplace free of illegal drugs. According to the Executive Order, all Federal employees are required to remain drug free throughout their employment. Commander, Navy Installations Command is a Drug-Free Federal Workplace. The use of illegal drugs will not be tolerated, and use of or intoxication by illegal drugs will result in penalties up to and including removal from Federal Service. Non-US Citizen or Non-US Bona Fide Resident Alien (Non-Green Card Holder) applicants who are SOFA sponsored must provide a completed police record check with at least seven (7) years of history from the embassy/consulate of their country of citizenship upon receipt of a formal job offer.