Support Services Specialist

Summary

This position is located in the Office of Management and Budget, Management and Operations Division (MOD), Office of Support Services (OSS). OSS supports OMB personnel and operation across the White House Complex through the planning, coordination, deliver and oversight of a broad range of support services. This is a Program Analyst position functioning and performing duties of a Support Services Specialist. Promotion to the next highest grade level is neither guaranteed nor implied.

Duties

As a Support Services Specialist, GS-0343-11/12/13, your typical work assignments may include the following: Coordinating and administering support services programs involving facilities operations and maintenance, space management, property and asset management, equipment, supplies, acquisition and procurement, logistics, transportation, contracting, and related administrative services. Analyzing and evaluating support services operations and customer requirements to identify service deficiencies, operational problems, resource needs, negative trends, and opportunities to improve efficiency, effectiveness, and customer service. Coordinating with customers, management officials, contractors, vendors, and other Federal organizations to resolve operational issues, monitor service and contract requirements Planning and coordinating facilities, renovation, modernization, acquisition, and other support services projects, including developing requirements, schedules, budget and resource needs, procurement activities, and monitoring project implementation and deliverables. Leading complex and high-visibility support services projects and initiatives, establishing requirements, milestones, resource needs, performance expectations, and implementation strategies.

Qualifications

MINIMUM QUALIFICATION REQUIREMENTS All applicants must meet the qualification requirements outlined below to be considered minimally qualified for this position. The qualification requirements are in accordance with the OPM Qualification Standards. ALL QUALIFICATIONS MUST BE MET BY THE CLOSING DATE OF THIS ANNOUNCEMENT. SPECIALIZED EXPERIENCE: Applicants must have a minimum of one year of specialized experience at a level of difficulty and responsibility comparable to the next lower grade or comparable pay band in the Federal service or equivalent experience in the private sector. You may qualify at the GS-11 level, if you fulfill the following qualification requirement: One full year of specialized experience equivalent to the GS-9 grade level in the Federal service or equivalent experience in the private sector that demonstrates all of the following: 1) Coordinating administrative and support services in areas such as facilities, space management, property or asset management, equipment, supplies, acquisition or procurement, logistics, transportation, or contracting; and 2) Assisting with program operations or customer requirements analysis to identify operational problems, service deficiencies, resource requirements, trends, or opportunities for improvements. OR Ph.D. or equivalent doctoral degree or 3 full years of progressively higher level graduate education leading to such a degree or LL.M., if related OR A combination of experience and education. (Combinations of successfully completed education and experience may be used to meet total qualification requirements as specified above. The total percentages must equal at least 100 percent to qualify. Only graduate education in excess of the amount required for the next lower grade level may be used to qualify applicants for positions at grades GS-11.) You may qualify at the GS-12 level, if you fulfill the following qualification requirement: One full year of specialized experience equivalent to the GS-11 grade level in the Federal service or equivalent experience in the private sector that demonstrates all of the following: 1) Managing or evaluating support services involving multiple functional areas such as facilities, space management, property or asset management, equipment, acquisition or procurement, logistics, transportation, or contracting; 2) Planning and organizing program or initiative activities involving cooperation and communication with multiple organizational components, contractors, vendors, or external stakeholders; and 3) Leading project planning which involves developing, evaluating and reviewing requirements, schedules, resource needs, procurement activities, or implementation plans. You may qualify at the GS-13 level, if you fulfill the following qualification requirement: One full year of specialized experience equivalent to the GS-12 grade level in the Federal service or equivalent experience in the private sector that demonstrates all of the following: 1) Managing or evaluating support services involving multiple functional areas such as facilities, space management, property or asset management, equipment, acquisition or procurement, logistics, transportation, or contracting; 2) Conducting analyses of program operations, customer requirements, resource utilization, or service delivery to identify problems and develop recommendations for improving effectiveness or efficiency; 3) Providing technical advice and recommendations related to support services, operational, resource, or service-delivery issues and coordinating with internal and external stakeholders to resolve such issues; and 4) Evaluating existing policies, procedures, and activities to ensure compliance with applicable support operations and services. Experience refers to paid and unpaid experience, including volunteer work done through National Service program (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Evaluations

Once the vacancy has closed, your resume and accompanying documents will be assessed to verify your qualifications as outlined in the job announcement. If you meet the minimum qualifications, your application will be evaluated against your responses on the assessment questionnaire to gauge your experience level. Should your self-assessment exceed what is substantiated by your resume, you may be disqualified from consideration. Candidates who rank among the most qualified will be forwarded to the selecting official for potential employment. It is essential that your resume contains comprehensive details relevant to the responsibilities and specialized experience required for the position. Directly copying from the vacancy announcement without providing additional context to illustrate your experience may lead to an ineligible rating, hindering your chances for further consideration. Your resume should clearly demonstrate your experience, education, knowledge, skills, and abilities pertinent to the role. As the primary tool for evaluating your qualifications, we urge you to be precise and thorough in detailing your experience. Your qualifications will be evaluated on the following competencies (knowledge, skills, abilities and other characteristics): Administration and Management, Analysis, Program Management, and Project Management Assessment Process: Structured Resume Review. Subject matter experts (SMEs) will evaluate your resume to assess your technical qualifications for the position, focusing specifically on the required specialized experience. They will only consider the first two pages of your resume, beginning with your work experience, and will not review any additional materials such as cover letters or links included in your resume. Candidates who successfully pass this structured resume review will advance to the next stage of the assessment process. To preview the application questionnaire, click the following link: https://apply.usastaffing.gov/ViewQuestionnaire/13092892

How to apply To apply for this position, you must complete the online application and submit the documentation specified in the Required Documents. The complete application package must be submitted by 11:59 PM (EST) on the closing date of the announcement to receive consideration. If an application limit has been reached, the vacancy may close prior to the stated closing date. To begin, click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application. Follow the prompts to select your résumé and/or other supporting documents to be included with your application package. You will have the opportunity to upload additional documents to include in your application before it is submitted. Your uploaded documents may take several hours to clear the virus scan process. After acknowledging you have reviewed your application package, complete the Include Personal Information section as you deem appropriate and click to continue with the application process. You will be taken to the online application which you must complete in order to apply for the position. Complete the online application, verify the required documentation is included with your application package, and submit the application. To verify the status of your application, log into your USAJOBS account(https://my.usajobs.gov/Account/Login), all of your applications will appear on the Welcome screen. The Application Status will appear along with the date your application was last updated. For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/status/. It is applicant's responsibility to verify that information entered and uploaded, (i.e., resume, veteran's documentation, completed assessment, and SF-50's) is received and accurate. Human Resources will not modify or change any part of your application. If a document is not in legible format, applicant will not be able to view it in Application Manager which means applicant must again upload or fax the documentation by the closing date of this announcement. Application packages will NOT be accepted via mail or e-mail. All resumes/applications received at the addresses listed in the Contact Information or Agency Information will not be considered for this vacancy announcement. Click the following link to view and print the occupational questionnaire https://apply.usastaffing.gov/ViewQuestionnaire/13092892.

Other information This is a Direct Hire Public Notice. Please read this Public Notice in its entirety prior to submitting your application for consideration. Category Rating, Veterans Preference and traditional rating and ranking of applicants do not apply to this Public Notice. **Notice, more than one selection can be made within 90 days of the issuance of the certificate, if more vacancies occur. Vacancies will be filled through OPM's Direct Hire Authority. Veterans' preference and traditional rating and ranking of applicants do not apply to positions filled under this announcement. All applicants who meet the minimum qualification requirements will be forwarded to the selecting official for consideration. Applications received as a result of job fairs, recruitment events, and emergency hiring mechanisms in support of this hiring initiative will also be accepted during the duration of the direct-hire authority. For more information on OPM's authorization of Direct Hire Authority, please visit: https://www.opm.gov/policy-data-oversight/hiring-information/direct-hire-authority/ Males born after 12-31-59 must be registered or exempt from Selective Service (see https://www.sss.gov/RegVer/wfRegistration.aspx). Interagency Career Transition Assistance Programs & Career Transition Assistance Programs: These programs apply to employees who have been involuntarily separated from a Federal service position within the competitive service or Federal service employees whose positions have been deemed surplus or no longer needed. To receive selection priority for this position, you must: (1) meet CTAP or ICTAP eligibility criteria; (2) be rated well-qualified for the position with a score of 85 or above; and, (3) submit the appropriate documentation to support your CTAP or ICTAP eligibility. For more information visit: http://www.opm.gov/rif/employee_guides/career_transition.asp. For more information about ICTAP eligibility please review the following link: https://www.usajobs.gov/Help/working-in-government/unique-hiring-paths/federal-employees/ictap/ Equal Employment Opportunity (EEO) Policy Statement: http://www.eeoc.gov/federal/index.cfm Employment Information Resources - Resource Center: https://help.usajobs.gov/index.php/Main_Page When the Executive Office of the President completes its hiring, the resumes of the remaining qualified candidates may be shared with additional federal agencies. Please opt -in if you would like your name, application material, and assessment results shared to be considered for employment with additional agencies. There is no guarantee of further consideration, and you can continue to explore other job opportunity announcements. If you are unable to apply online or need to fax a document you do not have in electronic form, view the following link for information regarding an Alternative Application.